Santa’s Leadership Lesson #13 – Organisation

With millions of children to make and deliver gifts to each year, this is an obvious leadership quality Santa Claus needs to demonstrate.

In the words of A.A. Milne “Organising is what you do before you do something, so that when you do it, it is not all mixed up”

Heading up the operation down in Lapland, Santa shows us exactly how this leadership ability needs to be. With millions of children to provide for, he has an army of elves producing a diverse range of gifts – wooden toys, electrical items, books, to name but a few. Such a diverse production operation can only succeed with careful planning and organising.

To achieve this mammoth production plan he ensures tasks are scoped out to take into account time required and difficulty, he sets objectives and goals for the sub-teams, and he undoubtedly is looking to ensure resources are used efficiently and effectively.

Then there is the reindeer, whilst their part in the supply chain may only be required at the very last minute, I think of them as Olympic athletes – they have been training all year, ensuring they are primed for their part and at the last minute they get to come out into the foreground and delight us. This in itself will have needed its own project plan to ensure the reindeer succeed.

In addition to organising his own production crew, he has to keep in check the resources of his external support, the parents who are often called upon to buy the last minute gifts and speciality items that are beyond the production capabilities at the North Pole.

That’s where I see Santa’s skills really shine; he keeps the elves on track, ensures the reindeer are in peak condition and rallies the support of external partners to deliver a seamless customer experience.

Posted in Blog, Leadership

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